PRIVACY POLICY

1.1. This Privacy Policy (“Privacy policy” or “Policy”) constitutes an agreement binding the legal between you and Sharp Electronics (Vietnam) Company Limited and its affiliates (hereinafter collectively referred to as “SVN”, “we”, “our”). We are serious to perform our responsibilities regarding the confidentiality of information in compliance with the Vietnamese regulations of personal data protection (“Personal Data Protection Law”) and commit to respect your privacy rights when you access to our website and mobile application (“Platform”) and use Services (as defined below) in the Platform. This Policy will be applied when you access to and/or use our Services through the Platform supplied and operated by SVN.

1.2. Interpretation:
a. User means individuals registering an account to use Services or access to the Platform. Users may upload, review or ease their personal data at its own discretion, in accordance with the regulations of the Personal Data Protection Law and this Privacy Policy.
b. Service means a service that is provided and operated by SVN as described in the Platform.
c. Personal Data or Users Data means any data, whether accurate or not, and any form of symbols, letters, numbers, images, sounds or equivalences, that is about a specific individual or helps to identify a specific individual, or from which and other information that may or could be approached by an organization.
d. Personal Data Protection Law means applicable regulations of the Vietnamese law regarding personal data protection, and it may be amended or supplemented which be effective from time to time.

1.3. It is important that you need to read and accept all terms and conditions in, linked with, this Privacy Policy, and you have to agree with Personal Data processing as set out in this Privacy Policy before you become our User.

1.4. We reserve the right to change or adjust the terms in our Privacy Policy and will notify to you, even including posting the changes or adjustments on our Platform. In order to use Services continuously, you must read and sign your acceptance into the changes policy at such time (by writing, email, image, ticking the consent box, SMS confirmation, or other method showing your consent as requested by us).

BY USING SERVICES OR ACCESSING TO THE PLATFORM, AND TICKING THE CONSENT BOX, YOU GIVE A CONSENT AND AGREE TO METHODS OR REQUIREMENTS AS SET OUT IN THIS POLICY, AND YOU HEREBY AGREE TO AUTHORIZE US TO COLLECT, USE, DISCLOSURE AND/OR HANDLE YOUR PERSONAL DATA AS SET OUT IN THIS POLICY. IF YOU DISAGREE TO ALLOW US TO HANDLE YOUR PERSONAL DATA AS STATED HEREUNDER, PLEASE DO NOT USE OUR SERVICES OR ACCESS TO OUR PLATFORM. IF YOU ARE UNDER 18 YEARS OLD OR UNDER LEGAL AGE (“LEGAL AGE”) TO GIVE A CONSENT HEREUNDER IN ACCORDANCE WITH THE APPLICABLE LAWS, YOU MUST BE ALLOWED BY YOUR PARENT OR LEGAL GUARDIAN AND THOSE MUST CONSENT WITH CONDITIONS IN THIS PRIVACY POLICY AND SHALL BE RESPONSIBLE FOR THAT CONSENT. IF YOU DO NOT KNOW ABOUT THE LEGAL AGE, PLEASE DO NOT USE OUR SERVICES OR ACCESS TO THE PLATFORM UNTIL YOU REQUIRE A HELP FROM YOUR PARENT OR LEGAL GUARDIAN.

2.1. We will/may collect your personal date when:
- You access to our Platform, register and/or use Services through our Platform, or create an account with us, or do a transaction through our Services.
- You contact or interact with us through support calls (it may be recorded), letters, meeting directly, and writing in a form as requested, via our social media such as Facebook, zalo, fanpage and email.
- You link your User account through your social media in accordance with the provider’s policies of those social media. In such case, we have the right to approach the information which you provided for those providers in compliance with their policy, and we will manage and process your data according to this Privacy Policy.
- You authorize us to share or notify on your device to share the information with our Platform.
- You participate in programmes or contests celebrating by us or send us your feedback, complaints or your personal data for any whatsoever reason.

2.2. Personal Data collected by us will be:
- Full name;
- Birthday;
- Email address;
- Number phone;
- Address (it may be delivery address or other address);
- Gender;
- Bank account information;
- Device information;
- Image or sound or video;
- Information on identity card/passport;
- Information on transactions, payment, web surfing history, advertising, and interacting with content on the Platform;
- Other information about you or your device or the use of Services that you accept to provide for us.

2.3. User is responsible for the information or data provided on the Platform or through Services. User hereby agrees to provide proper information, and does not make misunderstand or provide information violating the law, as well as, User will notify and update us when there is a change in such information. We reserve the right to request User for providing the necessary materials to verify the information provided by yours to the extent permitted by law.

2.4. In some circumstances, you may provide us with the personal data of another individual (e.g. provide information about your friend to receive goods), so in such cases, you agree, accept and ensure that you had been obtained the consent of those for our collecting and processing data in compliance with this Privacy Policy.

2.5. User may not provide some information or data as per our requirements (for optional information).

2.6. If you do not want us to collect your data hereinabove, User may request to delete or restrict processing data according to conditions as specified in Item 3 hereunder and do not participate in activities of collecting data as mentioned in the preceding above. However, it is noted that when you do exercise your rights may affect the use of Services or even cannot use our Services and/or Platform.

3.1. Right to obtain personal data
According to the applicable law, you may request us to provide the detail of the personal data we collected from you by sending an email to us according to the contact information as set out in Item 16 to this Policy.

3.2. Right to withdraw consent
You may withdraw your consent allowing us to collect, and process your personal data, including requests to delete, non-disclosure, use, or restrict to use of the personal data we control and process. When you withdraw your consent, this may lead to you can not use our Service or access to the Platform. Please contact us by sending an email to us according to the contact information as set out in Item 16 to this Policy.

3.3. Right to change or adjust Personal Data
- If you had registered an account with us through our Platform, you may access and modify the data provided and stored by us via Account Setting on the Platform.
- If you have not registered an account with us yet, you may send a letter (in writing) to address or email as set out in Item 16 Contact Information of this Policy.

3.4. Time to respond your request
Where we have received your request, we will do sensible actions within 72 hours of receiving User’s request in accordance with the regulations as set out in this Privacy Policy and relevant regulations of the law. In case of arising fees from your request of providing your personal data such as printing, copy, postal, fax (if any) or a reasonable fee calculated by us for handling your request, we will send you a sheet of calculation of such fees and it may be required to settle before we respond your request. If the payable does not settle on the due date, we reserve the right to refuse to respond to your request.

We use your personal data provided to us for the following purposes:

• To provide our Services, including transactions between you and us or transactions between you and a third party (logistics party) through the use of Services;
• To perform activities after-sale-services (for instance, repair, products warranty, verifying device, contact to solve your queries and complaints or other support);
• To manage and operate your use of Service or access to our Platform; to evaluate or analyze our business activities in order to improve our business, and enhance your customer's experience, to introduce our products or services including, but not limited to analyze data, study the demand of the market, perform a survey, obtain your feedback on our products or services;
• To provide advertisement, promotion, or sponsorship that may interest you regarding our Services or services of third parties on our Platform or on third parties’ platforms that may cooperate or link with us. You may also refuse to receive marketing or advertisement information by canceling or rejecting receiving it in electronic materials.
• To provide advertisement, promotion, or sponsorship, and implement marketing programmes via sending email, directly, push notification on the device or SMS or other contacting means;
• To contact, answer or handle your requirements, queries, or comments on our Platform or social media that you interact with or through calls, messengers, documents, emails, fax, or letters. If we contact you via letters (by postal), you acknowledge and agree that your personal data may be disclosed on packages/envelopes.
• To comply with and/or carry out legal procedures, legal requirements, scientific research, and statistics in accordance with applicable laws and/or the requirement of competent authorities, our policies including this privacy policy. You agree that we may disclose your personal data as requested by the court or of any competent authority with us in order to comply with the regulations of the law.
• To ensure your safety, protection of your body and health or another one if needed;
• To audit, inspect, investigate, or process acts violating the laws, treating, and protecting our legal rights and interests in accordance with the applicable law;
• To store or backup data in compliance with the regulations of applicable law;
• Other purposes that may be notified to you and obtain your consent from time to time.

5.1. Pursuant to the requirements of applicable laws, we do implement and apply protection and confidential measures during the processing of personal data, including protection measures regarding acts breaching regulations of personal data protection, and prevent, anti losses, demolishes or damages due to incidents, use of technical measures, such as backup data through independent storing systems, SSL protocol settings, encrypt data, use firewalls from professional vendors or install anti-virus software on servers. Only authorized personnel have the right to access the secure system. However, that no method of transmission over the Internet or method of electronic storage is completely secure.

5.2. We are serious to comply with the regulations of personal data protection, and only processing such personal data to the extent permitted by the law, and in the scope of purposes as stated in this privacy policy.

5.3. We will store personal data in accordance with the regulations of personal data protection law, and relevant regulations. We may, where we have a reasonable reason, delete or demolish your personal data when:
i) We find it no longer necessary for collecting the purpose above or the purpose of collection is no longer;
ii) Your personal data is required to delete according to the law;
In the event you withdraw your consent or you have stopped using Services/accessing to the Platform or your right of use of Platform/Service is terminated for any whatsoever reason, we may not delete your personal data immediately but we may continue to store it and process it in accordance with this privacy policy and regulations of applicable laws. We also may delete or demolish based on the regulations of the law in specific cases without notifying you in advance.

5.4. Your personal data will be controlled and processed by:
(1) Personal data controller cum processor company: Sharp Eletronics (Vietnam) Company Limited (SVN);
(2) Personal data storage company: CMC Telecommunication Infrastructure Corporation;

The personnel who will be in charge of personal data protection shall be the Head of the IT Department of Sharp Electronics (Vietnam) Co., Ltd.

For the Platform which uses Google Analytics – a service of analyses websites (access times, IP address, and web surfing history) provided by Google, Inc. (“Google”). Google may collect such information (via cookies file) and use it to evaluate the use of the Platform by yours or remember your entering account (ID and password) for the next being accessed, and the collection and processing of such information shall be subject to the conditions and policies announced by Google. It is noted that we shall not collect your personal data using cookies.

Your personal data may be disclosed to the following organizations for one or more purposes as stated herein:

• Parent company, our subsidiaries and affiliates company;
• Contractors, agencies, service providers, logistics service providers, and third parties that may be hired in order for them to offer their services to you or support services for our business activities (“Third Parties”). The Third Parties may be, including, but not limited to management, operation service providers; advertising and communication service providers; logistics, delivery, or postal service providers; telecommunication service providers; payment service providers. Thereby, your personal data may be controlled and processed subject to their privacy policy of them as may be agreed between you and the Third Parties. You agree and acknowledge that any of your queries or complaints relating to your acceptance or your use of the service of those shall be directed to the party named in the applicable privacy policy.
• The parties that may cooperate or link with us to perform marketing programmes, promotion and sponsorship to you;
• Government Management authorities, competent authorities or to obey legal requirements of those in compliance with regulations of the law and this privacy policy;
• Organizations formed or inherited or authorized from merger, consolidation, restructuring, transfer, acquisition, dissolution, or sale in case of bankruptcy.
• A third party may collect information from the purpose stated hereinabove, and they will collect your personal data and process it for their purposes.

The personal data we collect may be transferred cross-border to serve the purposes set out in this Privacy Policy. However, that we only do transfer your personal data cross-border if the transfer is in compliance with the applicable Personal Data Protection law.

10.1. We do not collect and/or not intend to collect and store any of children's personal data under 13 years old, however, children may do some civil transactions by using our Services in accordance with applicable laws. It is noted that a parent or legal guardian of children who are under 13 years old shall supervise and ensure their personal data will not be provided to us.

10.2. If children who are from 13 years old and be guarded by their parent or legal guardian, the parent or legal guardian of them must hereby ensure that the provision of children’s personal data from 13 years old was be obtained the consent of its children and the parent or legal guardian must consent with the collecting and processing personal data of its children in accordance with and subject to this Privacy Policy.

10.3. Except otherwise by law, we will not allow and close any User account, as well as, delete the personal data of relevant children if:
i) Personal data of a child belongs to the case as set out in Item 10.1;
ii) Without obtaining the consent of a child and its parent or legal guardian;
iii) The parent or legal guardian withdraws their consent allowing us to process their children’s personal data;
iv) As requested by competent authorities when has a basis that the processing of personal data of children may affect children’s rights and interests legally.

11.1. We do not ensure the confidentiality of personal data and/or other information you provide to third parties through website links or applications showing on our Platform or linking to our Platform due to it being out of our control, even if the third parties are affiliated with us. We therefore shall have no liability for the obligation of confidentiality information of those regarding personal data you provide for them.

11.2. When you allow another user to use your account to use our Services or access to our Platform (“another user”), another user only is allowed to use Services or access to the Platform when they agree to terms set out in this Privacy Policy. We are not liable for any damages caused by the use of Services or access to the Platform by other users without agreeing to this Privacy Policy.

If any provision of this Privacy Policy is deemed or becomes illegal, void or unenforceable for any whatsoever reason, this shall not render any other part of this Policy and shall not affect legal valid and ability to implement of any remaining provision as well as shall not affect its validity and enforceable effect.

This Privacy Policy is governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

This Privacy Policy is made into both languages in English and Vietnamese. Both languages' versions shall be equal validity. In the event of inconsistency in interpretation between the two languages, the Vietnamese version shall prevail.

15.1. If there is any change in regulations of personal data protection regarding information we collected, we will review the operational status of processing collected information, and if necessary, we will notify you of the change of this Privacy Policy.

15.2. We shall notify you of the changed content by methods as set out in Item 1.4 of this Policy, and to the extent permitted by law, collected personal data (even including those collected before the change) will be processed according to the changed Privacy Policy, and this will do only when prior obtained your consent.

If you have any claim, query, or request in connection with the content of this Policy, please feel free contact to us via email:

(i)  For CocoroLife Vietnam: [email protected]

(ii)  For e-warranty: [email protected]

(iii)  For e-services: [email protected]

Or, send it to us via the address:

Sharp Electronics (Vietnam) Company Limited

Address: T5-B03.07 & T5-B03.09, 3rd Masteri Thao Dien, 159 Xa Lo Ha Noi Street, Thao Dien Ward, Thu Duc City, Ho Chi Minh City

Updated on: June 26, 2023